Cartier
I am Rodrigo Mariani. I am a brand ambassador at the Latin American Client Relations Center in Miami. Firstly, I'm thrilled to participate in an innovative global project with Cartier, ESCP, and HEC Paris.
My career is multifaceted. I am a lawyer with a postgraduate degree in international law –Specialist from the Catholic University of São Paulo, PUC-SP. Before obtaining a law degree, I worked as an ESOL teacher. After passing the Brazilian Bar Exam, I defended clients, primarily in Brand Reputation Lawsuits. I also worked with social media in PR and CS roles. In the US, I transitioned to retailing at Macy's, Apple, and, fortunately, Cartier, always in trilingual customercentered positions.
At Cartier Client Relation Center, we're accountable for providing excellent service through social media, phone, and email to all clients. To do so, we study their shopping behavior and motives. We educate clients about our brand and celebrate uniqueness and timelessness through storytelling. I believe is part of Cartier identity to find beauty in the diversity and complexity of cultures and nature throughout the world; We also explores ways to communicate with different generations for this reason.
Before Sao Paulo became my second home, I was born in a capital in Brazil's Amazon region. I used to enjoy bicycling through the parks while listening to a self-curated playlist and admiring nature. This hobby always left me in awe of the Amazon's biodiversity. It's amazing how unique nature is as an organic system with exotic fruits, animals, and lovely trees’ design. We employ biomimicry in technology and even art for a reason. Every generation absorbs, transforms, and creates innovations that improve business fields and are signs of human progress.
I think Cartier has a similar philosophy ingrained in its heritage and ideals. I’m fascinated by the fact that our pioneer Santos Watch is a work that mixes the flourishing Industrial Time in Paris and allusions to the Brazilian Aviator Santos Dumont into a remarkable masterpiece.
After the pandemic, we're on the cusp of a new age; with established technology, we're exploring digital payments, new consumer methods and trends. Gen Z will dominate many markets in a few years; they embrace new types of consumption, have high civic consciousness, and are vital to our future. That's a fascinating social phenomenon, and Cartier, regardless of the decade or generation, knows how to keep celebrating uniqueness splendidly. I'm eager to learn more about Gen Z through this great team project!